Company is a large privately owned logistics company operating out of UK, providing supply chain & logistics services to automotive, retails, FMCG and chemical sectors.
Company made substantial investments towards their digital visibility platform, developed in-house. But it lacked in its ability to support non – web users. They wanted to provide extended visibility of shipments to their end customer users and respond to the customer’s queries and challenges with greater speed and precision. They wanted visibility on Mobile with Chatbot, which could communicate with their visibility platform over APIs.
75% of existing users were operating outside offices without proper computer access, but they only had web-only solution Wanted to provide visibility to users – Where they Want, When they want, but lacked technological knowhow
Visibility with conversational interface…
