The Airline industry is a complex and dynamic sector that plays a crucial role in global transportation and economic development. It encompasses a wide range of activities, including passenger and cargo operations, aircraft manufacturing, maintenance and repair, airport management, and regulatory compliance. Airlines operate in a highly competitive environment, facing challenges such as fluctuating fuel prices, changing customer preferences, regulatory requirements, and geopolitical factors. The industry requires substantial investments in infrastructure, technology, and human resources to ensure safety, efficiency, and sustainability. Airlines must navigate complex networks, optimize routes, manage capacity, and deliver exceptional customer service to stay competitive and profitable.

With its interconnectedness and impact on economies worldwide, the airline industry continues to evolve, adapting to emerging technologies, environmental concerns, and evolving customer demands. Success in this intricate industry demands strategic vision, operational excellence, and a deep understanding of market dynamics.

Aircraft maintenance, commonly known as MRO (Maintenance, Repair, and Overhaul), holds a critical role within this context. It bears a direct impact on both air safety and the overall airworthiness of a fleet, necessitating meticulous attention and unwavering precision in its execution.

Within India, several key players stand out in the MRO sector, including Air India Engineering Service Limited (AIESL), GMR Aero Technic, ExecuJet, TajAir, Air Works, Indamer, Air Deccan, and Max MRO Services.

The focal point of this whitepaper revolves around the intricate workings of the MRO industry, delving into the obstacles it confronts and the transformative potential that technology integration can usher in. More precisely, the paper investigates the prospects of automating maintenance procedures through the utilization of Salesforce FSL (Field Service Lightning).