Shipment Order Booking Process Automation for Cargo Wise

As part of business, they act as Logistics Partner for large manufacturers and receives huge volume of delivery requests as emails and spreadsheets daily. As a result, key operations team remain engaged in processing the orders and creating Job-Orders into CargoWise for almost 80% of their time. They also, manually place delivery orders to courier partners like DHL, update the reference numbers into CargoWise against the Job-Orders & thereafter, send out the tracking details.

• 80% of time almost 50% of their experienced Operations team members remain busy with the repetitive work
• Business Scalability & Customer Experience were impacted as key team members remained stuck in manual work