The cornerstone of the Salesforce CRM platform. Unify sales, marketing, finance, billing, and service teams to guide each prospect through a collaborative, personalized customer journey. Connect every conversation, and marketing campaign to an opportunity. Empower sales reps and account managers to work faster and smarter. Store data, monitor leads, promote progress, forecast opportunities, and gain insights through analytics and relationship intelligence. Deliver quotes, contracts, and invoices. Automate processes and access data on any device. Find, win, and keep more customers.
Unified, highly-personalized customer service and support. Connect agents, dispatchers, help desk, and mobile employees through a centralized platform. Add Field Service Lightning to schedule and dispatch work, and track and manage jobs in real-time. Deliver fast, intelligent field service when by connecting entire workforce on one platform. Provide AI-powered scheduling and resource optimization, access to job schedules, van inventory, knowledge articles, and more with or without internet.