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Youngsoft Acquires ABSYZ – a Salesforce Platinum Partner

In early 2018, several client requests prompted an inventory of our service offerings. After surveying our customer landscape, it became clear that demands for Salesforce expertise would continue to surge. This collaborative effort with our clients and prospects fueled our acquisition of a Salesforce Platinum Partner, ABSYZ, in January 2019. Which excels in end-to-end salesforce services, including Salesforce consulting services, Salesforce implementation services, Salesforce managed services, and Salesforce staffing services.

The Youngsoft team is now fortified by 400+ Salesforce Certified Business Consultants, Architects, Developers, and Admins, with 100 enterprise projects delivered. As an active and contributing trailblazer in the Salesforce Ohana, we routinely participate in ecosystem events, such as user groups, workshops, connections, and speaking engagements at Dreamforce.

Salesforce – a Suite of Enterprise Customer-centric Applications

Salesforce is a cloud-based enterprise software company headquartered in San Francisco, California. It provides customer relationship management (CRM) solutions via SaaS, complemented by a suite of enterprise applications focused on customer service, marketing automation, commerce, communities, analytics, API integration, and application development and exchange.

At the core of the Salesforce solution stack is a suite of products that promote customer success and deliver rich engagement experiences. This enterprise cloud platform provides comprehensive 360° views to data that accelerate sales, unify multi-channel marketing and commerce, and elevate customer support levels. Fortified by analytical insights, it enables productivity and profitability across a broad landscape of industries and communities, and is integrated with a massive ecosystem of applications, databases, and devices.

Salesforce Enterprise
Salesforce Enterprise

Salesforce – a Suite of Enterprise Customer-centric Applications

Salesforce is a cloud-based enterprise software company headquartered in San Francisco, California. It provides customer relationship management (CRM) solutions via SaaS, complemented by a suite of enterprise applications focused on customer service, marketing automation, commerce, communities, analytics, API integration, and application development and exchange.

At the core of the Salesforce solution stack is a product suite that promotes customer success and delivers rich engagement experiences. This enterprise cloud platform provides comprehensive 360° views of data that accelerate sales, unify multi-channel marketing and commerce, and elevate customer support levels. Fortified by analytical insights, it enables productivity and profitability across a broad landscape of industries and communities and is integrated with a massive ecosystem of applications, databases, and devices.

Salesforce – Core Cloud Components

Salesforce Sales Cloud

The cornerstone of the Salesforce CRM platform. Unify sales, marketing, finance, billing, and service teams to guide each prospect through a collaborative, personalized customer journey. Connect every conversation and marketing campaign to an opportunity. Empower sales reps and account managers to work faster and wiser. Store data, monitor leads, promote progress, forecast opportunities, and gain insights through analytics and relationship intelligence. Deliver quotes, contracts, and invoices—Automate processes and access data on any device. Find, win, and keep more customers.

Salesforce Service Cloud

Unified, highly personalized customer service and support. Connect agents, dispatchers, help desk, and mobile employees through a centralized platform. Add Field Service Lightning to schedule and dispatch work, and track and manage jobs in real time. Deliver fast, intelligent field service by connecting the entire workforce on one platform. Provide AI-powered scheduling and resource optimization, access to job schedules, van inventory, knowledge articles, and more with or without the internet.

Salesforce Analytics
Salesforce Analytics

Salesforce – Core Cloud Components

Salesforce Sales Cloud

The cornerstone of the Salesforce CRM platform. Unify sales, marketing, finance, billing, and service teams to guide each prospect through a collaborative, personalized customer journey. Connect every conversation and marketing campaign to an opportunity. Empower sales reps and account managers to work faster and wiser. Store data, monitor leads, promote progress, forecast opportunities, and gain insights through analytics and relationship intelligence. Deliver quotes, contracts, and invoices—Automate processes and access data on any device. Find, win, and keep more customers.

Salesforce Service Cloud

Unified, highly personalized customer service and support. Connect agents, dispatchers, help desk, and mobile employees through a centralized platform. Add Field Service Lightning to schedule and dispatch work, and track and manage jobs in real time. Deliver fast, intelligent field service by connecting the entire workforce on one platform. Provide AI-powered scheduling and resource optimization, access to job schedules, van inventory, knowledge articles, and more with or without the internet.

Marketing Cloud

Salesforce Marketing Cloud

Optimized one-to-one customer marketing interactions. Know your customer engagements with content-infused journeys. Bring awareness through recon from social media and audience sentiment, and build brand recognition with relevant advertising and campaign cadence. Connect marketing intelligence data, spot a trend, and take action.

Salesforce Commerce Cloud

Enhance B2B and supply-chain relationships with visual order management and seamless self-service capability. Enrich B2C engagements with tailor-made content and integrate AI for E-commerce transformation. Track conversion rates, revenue, and customer loyalty while fulfilling online orders to home delivery or curbside pickup.

Commerce Cloud
Commerce Cloud

Salesforce Commerce Cloud

Enhance B2B and supply-chain relationships with visual order management and seamless self-service capability. Enrich B2C engagements with tailor-made content and integrate AI for E-commerce transformation. Track conversion rates, revenue, and customer loyalty while fulfilling online orders to home delivery or curbside pickup.

Community Cloud

Salesforce Experience Cloud

Enables companies to create and manage branded digital destinations for customers, partners, and employees. Drive more sales by connecting your employees with your distributors, resellers, and suppliers. Deliver world-class service by giving customers one place to get answers. Manage social listening, content, engagement, and workflow all in one place.

Salesforce – Industry Clouds and Managed Packages

Salesforce Vlocity

Built natively on the Salesforce platform, industry-specific enterprise-managed software packages for communications, media and entertainment, energy and utilities, insurance, health, and government organizations. Cloud and mobile software suites enable organizations to digitally transform while delivering seamless, vertical industry-specific processes and data models across any channel, helping increase sales, service and marketing agility, operational efficiency, digital adoption, and simplicity.

Vlocity
Vlocity

Salesforce – Industry Clouds and Managed Packages

Salesforce Vlocity

Built natively on the Salesforce platform, industry-specific enterprise-managed software packages for communications, media and entertainment, energy and utilities, insurance, health, and government organizations. Cloud and mobile software suites enable organizations to digitally transform while delivering seamless, vertical industry-specific processes and data models across any channel, helping increase sales, service and marketing agility, operational efficiency, digital adoption, and simplicity.

Salesforce Health Cloud

Salesforce Health Cloud

For providers, improve visibility into the entire health journey and engage patients, members, customers, and employees with personalized experiences. Create personalized engagements that lead to better overall patient experiences while improving health outcomes simultaneously. Seamlessly connect care teams on a secure platform to make every patient feel like family. For payers, it enables a seamless experience across the entire member journey, from acquisition and onboarding through engagement and retention. Deliver the kind of personalized service that builds member relationships for life.

Salesforce Manufacturing Cloud

Leverage the power of a complete CRM designed for manufacturing. Connect sales and operations to drive forecast accuracy and visibility across a manufacturing ecosystem. Give account teams a complete 360° view of every customer. Gain real-time visibility into critical sales and service activity, combined with collaboration tools, workflows, and AI-driven insights, to more actively manage the health of every account. With the Sales Agreements feature, create a consolidated view of every agreement’s terms, including duration, products, prices, and planned quantities, and combine this with actual quantities from the back office. Create custom metrics to track account performance and get a complete view of the run-rate business. Get a complete picture of run-rate and net new business with Account-Based Forecasting. Sales, operations, and product teams can collaborate on a central platform to develop more accurate revenue and volume forecasts that combine sales agreements and opportunities.

Manufacturing Cloud
Manufacturing Cloud

Salesforce Manufacturing Cloud

Leverage the power of a complete CRM designed for manufacturing. Connect sales and operations to drive forecast accuracy and visibility across a manufacturing ecosystem. Give account teams a complete 360° view of every customer. Gain real-time visibility into critical sales and service activity, combined with collaboration tools, workflows, and AI-driven insights, to more actively manage the health of every account. With the Sales Agreements feature, create a consolidated view of every agreement’s terms, including duration, products, prices, and planned quantities, and combine this with actual quantities from the back office. Create custom metrics to track account performance and get a complete view of the run-rate business. Get a complete picture of run-rate and net new business with Account-Based Forecasting. Sales, operations, and product teams can collaborate on a central platform to develop more accurate revenue and volume forecasts that combine sales agreements and opportunities.

Financial Services Cloud

Financial Services Cloud

With banking, lending, insurance, and wealth management features, customers are at the centre of every interaction to build trust and loyalty. Connect the entire financial institution across channels, geographies, and lines of business. Create seamless customer experiences with 360° visibility into customers’ financial profiles, identify customers’ financial needs, and provide proactive service across all channels. Using artificial intelligence, bank employees can do their best to deliver increased customer value. Go from transactions to trusted relationships with purpose-built technology.

Salesforce – Enhancements and Ecosystem

Salesforce Einstein1 

An essential element of the Salesforce solution offering. For users who need access to analytics within the CRM workflow, Einstein Analytics is native to the Salesforce Platform. Spot trends faster, predict outcomes and get real-time recommended next steps. No coding is necessary, and it connects AI analytical insights to actions.

Salesforce – Enhancements and Ecosystem
Salesforce – Enhancements and Ecosystem

Salesforce – Enhancements and Ecosystem

Salesforce Einstein1 

An essential element of the Salesforce solution offering. For users who need access to analytics within the CRM workflow, Einstein Analytics is native to the Salesforce Platform. Spot trends faster, predict outcomes and get real-time recommended next steps. No coding is necessary, and it connects AI analytical insights to actions.

MuleSoft

MuleSoft

The Anypoint platform connects data from any system, regardless of host or residence, to instantly deliver connected experiences. Allow teams to build Application Networks by building, discovering, and reusing APIs and integration assets. Create new revenue opportunities with easy-to-use integration templates and customizable APIs. Extend core capabilities to partners, customers, and developers. Unlock and integrate information from legacy databases, realize latent value, and connect with modern technology. Connect anything, change everything.

Salesforce Tableau CRM

Tableau brings data from across the enterprise for analytics beyond CRM, giving deep, analytical insights via clear, interactive data visualizations. Get visual, actionable insights anytime, on any device—prep, and catalog data to provide a reliable, single source of truth.

Salesforce Data Cloud

Discover the actual value of your data across Salesforce applications with Salesforce Data Cloud. Salesforce hyperscale data platform is integrated seamlessly into Salesforce, allowing your teams to navigate the complex landscape of customer engagement seamlessly. Elevate your customer interactions with rich, relevant insights and contextual data integrated seamlessly into the workflow at every touchpoint. Experience the full potential of your data at your fingertips with Data Cloud. Transform your customer engagement journey into a seamless, intelligent, and impactful experience.

Quip

A collaboration platform that combines documents, spreadsheets, apps, and chat with live CRM data.

Ecosystem

AppExchange, IoT, Trailhead, and Trailblazer Community.

Tableau
Tableau

Salesforce Tableau CRM

Tableau brings data from across the enterprise for analytics beyond CRM, giving deep, analytical insights via clear, interactive data visualizations. Get visual, actionable insights anytime, on any device—prep, and catalog data to provide a reliable, single source of truth.

Salesforce Data Cloud

Discover the actual value of your data across Salesforce applications with Salesforce Data Cloud. Salesforce hyperscale data platform is integrated seamlessly into Salesforce, allowing your teams to navigate the complex landscape of customer engagement seamlessly. Elevate your customer interactions with rich, relevant insights and contextual data integrated seamlessly into the workflow at every touchpoint. Experience the full potential of your data at your fingertips with Data Cloud. Transform your customer engagement journey into a seamless, intelligent, and impactful experience.

Quip

A collaboration platform that combines documents, spreadsheets, apps, and chat with live CRM data.

Ecosystem

AppExchange, IoT, Trailhead, and Trailblazer Community.