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CLIENT OVERVIEW

The client is a global technology company that designs, develops and manufactures software and hardware solutions to enable a safer, greener and more connected future of mobility. Their solutions help automotive OEMs around the world to create vehicles with advanced safety features, electrified architectures and intelligent connectivity.

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BUSINESS REQUIREMENT

DELIVER A HIGH-QUALITY VISUAL PRODUCTION MONITORING FEATURE INSIDE THE PSD MODULE.

The client wanted Youngsoft to develop an AI application inside the PSD module to include the new feature of the Visual Production Monitoring process.

They wanted Youngsoft to deliver high quality Liferay modules for the implementation of this Visual Production Monitoring Feature. The Visual Production Monitoring system is a visual management system that helps to monitor production processes by signaling when there is an issue in the production cell. The system consists of lights (red, yellow, green) and is triggered when a shop floor worker detects a problem, such as quality issue, missing components (PC&L), machine failure (maintenance).

THE SOLUTION

AN END-TO-END VISUAL PRODUCTION MONITORING PLATFORM FOR THE SHOP FLOOR.

01

The Youngsoft Team implemented a global configuration module for SuperAdmin users to manage competencies. This would allow adding, editing, or removing competencies, icons, and colors based on business needs across all production sites.

02

The Youngsoft Team Provided Create, Read, Update, and Delete (CRUD) functionality in the Admin interface for competencies. These competencies can include support groups like Maintenance, PC&L, etc., and be dynamically updated at a global level.

03

Design an Admin area where severity levels (e.g., Severity 1: Full Stop, Severity 2: Degradation, Severity 3: No Stop) can be created and managed. These levels will be used by operators to categorize the seriousness of the issue.

04

The Youngsoft Team Implemented a step-by-step workflow for the Visual Production Monitoring system: “Normal Operation” (normal operations), “Issue Detected” (issue detected), and “Issue Assisted” (issue being handled). Operators will trigger changes through the user interface, updating the Visual Production Monitoring status.

05

Created a user-friendly, interactive UI for operators on the Cell monitor. This interface should display Visual Production Monitoring status using color-coded icons (green, red, yellow) representing different issue states.

06

Operators will select the appropriate competency group to signal when an issue occurs. Once the competency is engaged, the status will change visually (e.g., from Red to Yellow) until the issue is resolved.

07

Track issue progression on the monitor. Once a competency resolves the issue, the status will be updated by the operator, reverting to the initial icon to show that the problem is solved.

08

SuperAdmins can apply changes across all sites, ensuring a consistent and manageable Visual Production Monitoring system. Changes made in one location should propagate globally.

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OUTCOMES

MEASURABLE GAINS ACROSS EFFICIENCY, CONTROL AND VISIBILITY.

The new Visual Production Monitoring platform empowers operators, supervisors, and SuperAdmins with the tools needed to detect, escalate, and resolve production issues quickly.

Improved Efficiency in Competency Management

SuperAdmins can easily manage and configure competencies, ensuring that the right support groups (e.g., Maintenance, Logistics) are dynamically assigned and updated across all production sites.

Structured Andon Workflow

Operators can follow a clear, step-by-step Visual Production Monitoring workflow. This structure helps the team quickly identify issues, signal the correct competencies, and track the issue from detection through resolution.

Enhanced Control Over Competency Data

SuperAdmins can create, update, and remove competencies as needed, streamlining the workflow and ensuring that only the required groups are involved when an issue arises.

Real-time Visual Monitoring

The Cell monitor provides an intuitive, real-time visual management system. Operators and supervisors can easily track the current status of production lines and address problems without delay.

Dynamic Severity Management for Smarter Prioritization

By allowing severity levels to be defined and adjusted through the Admin area, the organization can better prioritize issues based on their impact on production. This helps teams react more appropriately based on the urgency of the problem.

Accurate Assignment of Competency Groups

Operators can correctly identify and signal the required competency group, leading to faster resolution of production issues by notifying the appropriate teams (e.g., Maintenance, PC&L).

Streamlined Operator Actions

By limiting the operator’s interaction to the “Issue Detected” block, the process becomes less error-prone, as operators are guided step-by-step, ensuring they signal issues and their resolution in the correct order.

Centralized and Scalable Control

The ability to make global changes means that any update or modification to the Visual Production Monitoring system at one site will automatically apply to all other locations, ensuring consistency across the board.

Clear Communication of Issue Resolution

As the issue progresses from “Issue Detected” to “Issue Assisted,” and finally to resolution, the system provides clear visual feedback, allowing the team to stay informed about the current status of the problem.

Customization and Flexibility

The ability to customize icons and colors gives the organization the flexibility to tailor the Visual Production Monitoring system to their specific operational requirements, enhancing usability and visual clarity.

BENEFITS

SHORT- AND LONG-TERM BENEFITS OF A LEAN-READY VISUAL PRODUCTION MONITORING SYSTEM

Using the Visual Production Monitoring system in Lean manufacturing will yield many benefits both in the short and long term.
In the short-term, it provides

Short-term

  • Visibility & transparency in the production process
  • Increased productivity & efficiency
  • Decreased waste

Long-term

  • Reduced costs and downtime
  • Enhanced value to the customer through better quality products
  • Responsible operators who are accountable for the line running as efficiently and effectively as possible, empowering them to act when problems arise, rather than waiting for management.
  • Long-term improvements to the production process

HIGHLIGHTS

Dynamic Competency Management

SuperAdmins can create, update, and manage competencies across all production sites.

Severity Levels

Configurable severity levels help prioritize issues based on their impact, from full stop to minor degradation.

Step-by-Step Workflow

Operators follow a guided process from issue detection (“Issue Detected”) to resolution (“Issue Assisted”).

Improved Efficiency

Faster problem resolution and reduced downtime due to clear workflows and prioritization.

Real-Time Visual Monitoring

The Cell monitor provides clear, real-time status updates on production lines.

Centralized Global Control

Changes made by SuperAdmins apply across all locations, ensuring consistency in operations.

Customization

Icons and colors can be adjusted to fit specific business requirements, improving visual clarity.

Industry: Insurance /Automotive Services

Client Overview

Life Insurance Company, a leader in automotive, insurance, and travel services, aimed to enhance agent productivity & streamline lead management. With outdated systems and weak vendor collaboration slowing progress, Life Insurance Company partnered with Youngsoft to implement a dynamic Auto Dialer solution integrated with Salesforce and Genesys, bringing speed, visibility, and efficiency to its contact center operations.

Challenges Faced

  • Disconnected Requirements: Misalignment between business goals and technical execution due to unclear requirements and poor vendor coordination.
  • Weak Vendor Collaboration: Lack of domain understanding led to ineffective & fragmented technical solutions.
  • Platform Constraints: Unrecognized Salesforce & Genesys limitations resulted in multiple failed Proofs of Concept and project delays.
  • Manual Lead Handling: Agents managed calls manually, limiting prioritization and reducing closure rates.
  • Low Productivity: Idle times of up to 75 seconds per call & complex campaign handling reduced overall agent output.

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Project Goals

  • Increase call handling capacity & lead closures.
  • Automate dialing & call routing via Genesys Cloud.
  • Integrate Salesforce & Genesys for seamless lead management.
  • Achieve Target KPIs: Reduce hold time to ≤ 4 minutes, 5%+ contact rate, 3 conversations/hour, and 30–45 seconds idle time.

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Youngsoft’s Solution

  • In-Depth Collaboration: Daily touchpoints with Life Insurance Company ensured alignment across business and technical workflows.
  • Limitation Analysis: Identified Salesforce and Genesys constraints early, designing proactive workarounds for Genesys Cloud’s dynamic queueing limitations.
  • Custom Development: Engineered a Salesforce–Genesys integration enabling dynamic campaign management and high-volume queueing.
  • Quality & Governance: Implemented peer code reviews, structured testing, and continuous coordination for quality assurance and transparency.
  • Sustained Support: Delivered ongoing UAT, demos, and post-launch support, ensuring long-term system stability and client satisfaction.

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Results

Metrics Before After Implementation
Average Daily Applications 120 130
Daily Calls - 22,000+
Idle Time ~75 seconds 22,000+
Lead Sync Time Manual 15 minutes
Contact Rate < 3% 5%+

Key Outcomes

  • Higher Productivity: Significant increase in daily call volumes and lead closures.
  • Faster Engagement: Real-time lead syncing allowed agents to prioritize active prospects.
  • Operational Transparency: Every technical feature directly mapped to business goals.
  • Employee Satisfaction: Agents experienced improved usability, efficiency, and focus.
  • Business Growth: Enhanced member outreach and measurable ROI gains.

Conclusion

Through close collaboration and technical innovation, Youngsoft transformed AAA’s lead management and agent efficiency. The custom-built Auto Dialer solution not only achieved key KPIs ahead of schedule but also established a scalable foundation for ongoing growth, customer engagement, and operational excellence.

Need help with Liferay? Get in touch communications@youngsoft.com

Industry: Higher Education Industry

Client Overview

University, located in the Silicon Valley, California, is renowned as one of the world’s leading private research universities.

The Problem Statement

University wanted to opt for content migration from a Drupal-based portal solution to a Liferay-based portal solution in a short period.

Solution Provided

Content migration from Drupal to the Liferay DXP platform was initiated for the student portal.

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How was Liferay leveraged?

Youngsoft successfully completed all university requirements by implementing the Liferay DXP 7.2 Enterprise Edition.

Key Highlights

The project initiated content migration from Drupal to Liferay DXP, encompassing diverse development tasks, collaborating with the university business team regularly, and ensuring precise permission management.

Conclusion

Our team of Liferay experts offers a comprehensive suite of services, including installation, migration, and customized development to ensure a customized Liferay portal to meet your needs. We offer contract consulting services for resolving specific challenges. With our on-site and off-site project management, we ensure the successful execution of your Liferay projects.

About Youngsoft Inc.

Founded in 1996, in Michigan, Youngsoft Inc. is an information technology company specializing in IT consulting, and staffing. For 3 decades, the company has delivered cutting-edge tech solutions like AEM, Liferay, Business Intelligence, and more to a global clientele. With a futuristic vision, Youngsoft has spearheaded innovations in Healthcare IT solutions and implemented Industry 4.0 in a Box program, a flagship IIoT initiative in partnership with AWS (Amazon Web Services).

To learn more about the solutions we offer, and how we can assist you, write to us at communications@youngsoft.com

CLIENT

Company is a leader in global logistics space, operating out of UK, providing comprehensive logistics services across LAND, AIR & SEA modes across 1000+ origins & destinations through its global network of 220 offices in 80 countries

USE CASE

As part of business, they act as Logistics Partner for large manufacturers and receives huge volume of delivery requests as emails and spreadsheets daily. As a result, key operations team remain engaged in processing the orders and creating Job-Orders into CargoWise for almost 80% of their time. They also, manually place delivery orders to courier partners like DHL, update the reference numbers into CargoWise against the Job-Orders & thereafter, send out the tracking details.

BUSINESS CHALLENGES

  • 80% of time almost 50% of their experienced Operations team members remain busy with the repetitive work
  • Business Scalability & Customer Experience were impacted as key team members remained stuck in manual work

Company wanted to cautiously embrace
technology so … requested for an RPA POC…

2

CLIENT

Company is a large privately owned logistics company operating out of UK, providing supply chain & logistics services to automotive, retails, FMCG and chemical sectors.

USE CASE

Company made substantial investments towards their digital visibility platform, developed in-house. But it lacked in its ability to support non – web users. They wanted to provide extended visibility of shipments to their end customer users and respond to the customer’s queries and challenges with greater speed and precision. They wanted visibility on Mobile with Chatbot, which could communicate with their visibility platform over APIs.

BUSINESS CHALLENGES

75% of existing users were operating outside offices without proper computer access, but they only had web-only solution Wanted to provide visibility to users – Where they Want, When they want, but lacked technological knowhow

Company wanted an integrated Mobile
Visibility with conversational interface…

1

Business Challenges

  • Had several accounts persons working on manual checking and
    processing of supplier invoices in different processes
  • Lacked accuracy, time consuming and error prone
  • A system was expected to reduce the manual effort & save cost

Solution Offered

  • Developed solution to Manage contract, Upload supplier invoices, integrate with SAP ERP system. It allows for intelligent data extraction from invoice pdfs and do invoice auto approval and rejections. Provided manual correction of captured invoice data as required. Push approved invoices to ERP system for settlement. Solution covered
    • Auto reading of supplier emails & downloading PDF invoices
    • Classification of invoice template and data extraction from document
    • Web portal for the Finance team to review extracted invoices, correct and submit for approval
    • Automated Approval workflows processing invoices and sending them to configured approver-matrix
    • Pushing the approved invoices to SAP for settlement

Customer – Global leader since 1966 in subsea production umbilicals, subsea power cables and Intervention Workover Control Systems for the offshore oil and gas industry

4

Benefits

  • Upgraded legacy automation to AI based Intelligent Automation tech-stack
  • TCO reduced by 60% with improved Customer Support
  • Per-Invoice Receive-to-Approval Cycle Time reduced to 1-day from 7-days

5

PROBLEM-3

PROBLEM

FRAGMENTED SYSTEMS CAUSING GAPS IN BUSINESS AND
HENCE RESULTING IN LOWER CUSTOMER SATISFACTION .

Our client had a challenge of siloed data for partner and customer service operations and they chose Salesforce to create a unified 360-degree view to deliver customer success.

SOLUTION

ABSYZ BUILT A DEALER AND CUSTOMER SUPPORT PORTAL TO
RAISE TICKETS AND DELIVER RESOLUTION WITHIN SLA’S.

Our team was chosen by the client to provide Salesforce roadmap on their vision to achieve customer success. We quickly gained an understanding of what the client was trying to accomplish and helped them understand how the Salesforce platform could deliver value in terms of data, compliance and a top-notch customer satisfaction. Our team delivered the service portal on service, partner and customer community cloud. It was one of the first projects on Salesforce lightning with single sign on enabled.

SOLUTION-3

manufacturing-gif
OUTCOME: DRASTIC REDUCTION IN IT HELPDESK COST DUE TO OPTIMIZED SYSTEM

  • Up to 15% reduction in ticket volumes.
  • Self-help portal to create and track cases.
  • Applauded by business for improving futuristic features.
  • Gamification of the system to promote and increase adoption among external stakeholder.

UPTO-30-COST-SAVINGS-ON-SALESFORCE-INVESTMENTS-1

PROBLEM-2

PROBLEM

MANUAL AND TIME CONSUMING CUSTOMER ONBOARDING
PROCESS USING MULTIPLE SYSTEMS.

Our client was facing a challenge in terms of manual process that caused errors and delays leading to low customer satisfaction. This resulted in “provide-best-customer-experience” value proposition using best available CRM in the world i.e. Salesforce.

SOLUTION

DIGITIZE COMPLETE ONBOARDING USING SERVICE CLOUD

With this objective in mind our team worked on an implementation strategy that was focused on outcomes within the assigned timeline. We implemented customer KYC process using custom lightning components, buttons, templates & standard lightning capabilities. Created lightning pages to fetch customer information & reflect as a dashboard to get the customer’s 360 view including account & transaction information at a granular level. The entire solution was deployed in 12 weeks for over 200+ users.

SOLUTION-2

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OUTCOME:REDUCED TURNAROUND
TIME WITH 360 DEG CUSTOMER VIEW.

  • Simplified repetitive tasks & improved collaboration between departments.
  • Record TAT and SLA Improvements achieved.
  • Reduced technical debt.
  • Close to 5% reduction in overall onboarding related complaint tickets.

OUTCOME-REDUCED-TURNAROUND-TIME-WITH-360-DEG-CUSTOMER-VIEW

Problem-1

PROBLEM

DIGITAL TRANSFORMATION OF DIRECT SALES AND RETAIL
STORE DELIVERY FOR 5 MILLION STORES.

Our client was hard pressed on time to go live with a digital solution in major markets involving over 5 million stores. Previous two attempts with global strategic partners had failed resulting in tight budgets. The overall objective of the project was to build a solution that is scalable owing to diverse market requirements with various profile of users.

SOLUTION

BUILT AND DELIVERED A ROBUST SOLUTION IN RECORD TIME
USING SALESFORCE AND SAAS VENDOR IVY MOBILITY.

Our team worked on a multilayer technology strategy. We built the backend architecture in Salesforce platform keeping business functions objectives in mind. The front-end SaaS application had a bi-directional sync with Salesforce to manage huge loads of data. The overall application worked in a seamless manner with module wise go live achieved in record time.

Solution-1

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OUTCOMES: APPLICATION ROLLED OUT
IN MULTIPLE COUNTRIES AND USED BY
OVER 5 MILLION STORES.

  • Store managers can track various KPI’s and schedule sales to align demand.
  • Distribution can identify and resolve bottle necks at a faster rate.
  • Applauded by business for improving user experience.
  • Uplift in sales rep’s efficiency.

OUTCOMES-APPLICATION-ROLLED-OUT-IN-MULTIPLE-COUNTRIES-AND-USED-BY-OVER-5-MILLION-STORES

PROBLEM

PROBLEM

OPTIMIZE SALESFORCE & IMPROVE USER EXPERIENCE

Our client was facing aggressive budgets in terms of their IT spend and this resulted in shift towards a “doing-more-with-less” value proposition for their existing Salesforce investments.

SOLUTION

ENGINEERING COST REDUCTION

With the objective in mind, we collaborated with executive stakeholders to align outcomes towards optimization.

Our team created a framework around the affordability and optimization strategy. We redesigned the architecture keeping business functions objectives in mind. The new solution was adhering to governor limits in Salesforce to keep the whole system configurable which facilitates ease of maintenance.

SOLUTION

manufacturing-gif
OUTCOME:UPTO 30% COST SAVINGS ON
SALESFORCE INVESTMENTS.

  • Reduced technical debt
  • Applauded by business for improving user experience
  • Increased adoption and uplift in staff efficiency

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